Scattered Lapsus$ Hunters: Key Insights Into the New Zendesk Attack Strategy

The Scattered Lapsus$ Hunters cyber threat group is back at the center of global attention after launching an expanding attack campaign aimed at large organizations using Zendesk’s help-desk ecosystem. 🚨 Over the last months, researchers uncovered a sophisticated mix of typosquatted phishing domains, credential-harvesting pages, and malicious support tickets designed to infiltrate corporate environments. For security practitioners, this wave of attacks also provides a valuable case study dark web monitoring example, showing how threat actors leverage underground channels to refine their techniques. This strategic evolution from older ransomware-style campaigns signals a serious shift—and businesses need to reassess how they protect SaaS or Software-as-a-service support systems.

This article explores the full impact of this attack wave, why Zendesk users are increasingly at risk, and how organizations can build stronger defenses. It also analyzes a related investigation from DarknetSearch.com, a cyber threat-intelligence platform monitoring breach activities across the deep and dark web, offering context to the broader cyber landscape. Let’s break down everything you need to know. 🔍

How Scattered Lapsus$ Hunters Expanded Their Attack Surface

Recent research indicates that the Scattered Lapsus$ Hunters have moved from traditional digital extortion toward a multi-layered infiltration model. Rather than directly breaching internal networks, the group now creates typosquatting attacks that mimic official Zendesk environments.
Threat Intelligence Analysts identified more than 40 fraudulent domains impersonating legitimate login pages, VPN gateways, and single sign-on portals. These sites act as highly convincing traps for employees who may believe they’re interacting with authentic Zendesk pages.
“Threat actors continue to exploit the trust relationships between companies and their cloud vendors, and the support ecosystem is among the most vulnerable,” notes one industry analyst. That observation couldn’t be more accurate in this case.

Why Zendesk Users Became a Prime Target

At first glance, it may seem unusual for an advanced group to focus on help-desk software. But Zendesk users often handle sensitive customer data, authentication requests, and internal reports—information that attackers can leverage in multiple ways. 🤯
Here’s why the platform has become a favoured target:

• High Data Concentration: Support tickets often include personal details, credentials, and communication threads.
• Permission Overlap: Help-desk agents sometimes have elevated access to other systems.
• Social-Engineering Opportunities: Attackers can impersonate employees, requesting access or password resets.
• Third-Party Vulnerability: Many companies outsource support, creating a supply-chain weakness.
  This environment turns Zendesk into a goldmine for credential harvesting and lateral movement within organizations.

The Role of Fake Tickets in the Attack Flow

One of the most troubling aspects of the recent campaign involves malicious support ticket submissions created to reach help-desk agents directly. Attackers submit realistic-looking issues, often disguised as urgent service disruptions. Inside these tickets are:

• Malicious links
• Remote-access trojans
• Credential-harvesting documents
• Impersonated employee communications
  This technique bypasses many traditional security controls since support tickets are expected sources of external interaction. 🎯
  Question: Can a ticket-based phishing attack compromise an entire corporation?
  Answer: Yes. Once a support agent clicks a malicious link or interacts with infected content, attackers may gain access to internal systems. From there, escalation becomes much easier.

Comparing SLH Attacks With Traditional Ransomware Operations

Unlike ransomware groups that focus on encrypting systems, the Scattered Lapsus$ Hunters prioritize infiltration, impersonation, and credential theft. Let’s compare their approaches:

This shift indicates a new generation of threat actors: ones aiming for persistence over noise.

How Organizations Can Protect Their Support Systems

Cybersecurity experts recommend a multi-layered defense approach for protecting Zendesk and similar support platforms. Here is a security checklist you can use today: 🛠️

• Enable mandatory MFA for all support agents
• Restrict IP ranges for admin logins
• Review all domain whitelists to avoid phishing domains
• Limit third-party access within the support system
• Train staff to recognize fraudulent ticket submissions
• Use domain-monitoring tools to detect typosquatting
• Conduct regular audits on permissions and role assignments
  These steps significantly reduce exposure to threat actors who rely on human vulnerability and trust-based workflows.

A Practical Tip for Everyday Protection

Practical Tip:
Always confirm the URL before logging into any SaaS dashboard. Typosquatted domains often look identical but contain subtle letter swaps—for example:

• zendesksupport[.]co
• zendsek[.]com
• zendexk-login[.]net
  Bookmarking the official portal is an easy, effective way to avoid these traps. 🔒

What Makes This Long-Tail Threat Particularly Dangerous

The Scattered Lapsus$ Hunters targeting Zendesk users long-tail attack combines psychological manipulation, technical deception, and platform impersonation. This makes it especially dangerous because:

• It bypasses traditional endpoint security
• It targets both staff and infrastructure
• It scales effortlessly across many organizations
• It affects cloud and SaaS platforms outside the company firewall
  Even companies with strong cybersecurity often overlook the risks of third-party ticket systems.

Expert Commentary on the Evolving Threat

Cybersecurity analysts warn that the attack wave represents a clear trend:

“Support ecosystems are the new front lines of cyberwarfare. Once a single account is compromised, the chain reaction can be devastating.”
Business leaders must recognize that the support desk is not an isolated system but a direct gateway to internal operations.

The Long-Term Impact on SaaS Security

The rise of attacks on support ticket systems and CRM-backend tools shows that SaaS security must evolve. Organizations now face:

• Higher risk of identity theft
• Invisible credential harvesting attempts
• Exposure from third-party integrations

Conclusion: What Comes Next for Organizations and Support Systems

The Scattered Lapsus$ Hunters campaign is a powerful reminder that threat actors don’t always need to attack your servers—sometimes targeting your support ecosystem is enough. With Zendesk and other SaaS tools becoming essential operational components, companies must rethink their defensive posture from the ground up.
Now is the time to strengthen security, audit SaaS configurations, educate employees, and adopt robust threat-intelligence monitoring. A safer infrastructure starts with awareness and proactive defense. Ready to go deeper? 🔐🔥
Discover much more in our complete guide
Request a demo NOW